AI tools for WordPress, WooCommerce and modern service teams.
Nivella helps companies turn websites, online stores and customer conversations into smarter,
faster and more organized workflows.
For WordPress and WooCommerce websites
For chats, operators and customer messages
For better and more accurate AI answers
Live preview
Chats, operators, WooCommerce context and knowledge performance in one workspace.
Conversations
Resolved
Needs attention
Order-aware customer support
Suggested replies for operators
Choose the Nivella product that fits your workflow.
Nivella is built as a connected product family. Start with AI customer support,
add WooCommerce intelligence, improve production workflows or strengthen your
WordPress administration.
Nivella Assistant AI
AI customer support for WordPress and WooCommerce. Add a modern chat widget,
answer customer questions, route conversations to operators and use business
knowledge to improve every interaction.
Service Center
A central workspace for support conversations, AI assistance, operator takeover,
customer context, priorities, message history and daily support operations.
WooCommerce Advisor
Help your store answer order-related questions, explain products, support
post-purchase communication and assist operators with WooCommerce context.
Built for real websites, real stores and real support teams.
Many AI chat tools stop at generic answers. Nivella is designed to connect
AI with business knowledge, operator workflows, WooCommerce context and
practical WordPress usage.
AI with business context
Use company information, FAQs, policies, services and product knowledge
to make answers more accurate and useful.
Human takeover
Let AI handle common questions, but keep operators in control when a
conversation requires human attention.
WooCommerce-ready
Designed for online stores that need customer support connected with
orders, products and post-purchase service.
Scalable plans
Start simple and grow into advanced support workflows, operators,
channels, reports and AI-assisted service operations.
Everything connects into one smarter workflow.
Nivella Assistant AI can work together with Service Center, Knowledge Base,
AI Copilot and WooCommerce Advisor to create a more complete customer support
and business automation system.
Knowledge Base
Give your assistant controlled information about your company, services,
products, policies, tone of voice and support rules.
AI Copilot
Support operators with suggested replies, conversation summaries, context
understanding and faster response preparation.
Reports and insights
Track conversations, support activity, AI usage and selected performance
indicators to understand how your support workflow is evolving.
From website visitor to solved customer request.
Nivella is designed to support the full conversation path: visitor question,
AI answer, knowledge-based guidance, WooCommerce context, operator takeover
and final resolution.
- A visitor opens the chat widget on your website.
- AI answers using your Knowledge Base and website context.
- If the case needs attention, an operator can take over.
- WooCommerce-related questions can be handled with store context, depending on plan and configuration.
- The conversation stays available in the Service Center for follow-up.
Designed for controlled automation, not blind autopilot.
Better answers start with better source information.
Selected store support features may depend on plan and configuration.
Build smarter customer support directly into your WordPress website.
Use AI chat, Service Center, Knowledge Base, operator workflows and WooCommerce
support features to create a more helpful customer experience.