Frequently asked questions about Nivella products, AI Credits, PQM and WordPress workflows.
Find answers to common questions about Nivella Assistant AI, Service Center, WooCommerce Advisor,
AI Credits, Credit Wallet, Nivella PQM, PQM modules, bundles, licensing, support and WordPress setup.
Assistant AI
Questions about AI chat, Knowledge Base, Service Center, operators and WooCommerce support.
Credits
Questions about AI Credits, Tokens category, Credit Wallet, top-ups and usage capacity.
PQM
Questions about production queue management, modules, licenses and workflow setup.
Search Nivella resources before contacting support.
Use search to find pages, products, documentation, credits, bundles, PQM information and support articles.
General questions about Nivella.
Start here if you are new to the Nivella ecosystem and want to understand what the platform is designed for.
What is Nivella?
Nivella is a product ecosystem for WordPress, WooCommerce, AI customer support,
production queue management and business workflow automation. It includes products such as
Nivella Assistant AI, Nivella PQM, AI Credits, bundles and the free Nivella Admin Toolkit.
Who is Nivella designed for?
Nivella is designed for WordPress site owners, WooCommerce stores, agencies, service businesses,
production companies, printing companies and support teams that want better customer communication,
workflow visibility and practical automation.
Is Nivella only for WooCommerce stores?
No. Nivella can support regular WordPress websites, service companies and production workflows.
WooCommerce features are useful when your website also sells products or when orders need support or production handling.
Can I start with one product and expand later?
Yes. You can start with Assistant AI, Nivella PQM, AI Credits or the free Admin Toolkit,
then expand into Service Center, WooCommerce Advisor, PQM modules or bundles when your workflow grows.
Where should I start if I am new?
Start with the Getting Started page, then compare plans and bundles. If customer communication is your priority,
start with Assistant AI. If production workflow is your priority, start with Nivella PQM.
Nivella Assistant AI questions.
Questions about AI chat, Knowledge Base, customer support workflows, Service Center, operators and WooCommerce support.
What is Nivella Assistant AI?
Nivella Assistant AI is an AI customer support system for WordPress and WooCommerce websites.
It can help visitors ask questions, get answers based on business knowledge and move conversations
toward human support when needed.
Does Assistant AI replace human support?
No. Assistant AI is designed to support teams, not replace them. AI can help with repeated questions
and first-contact conversations, while operators can handle more complex, sensitive or high-value cases.
What is the Knowledge Base?
The Knowledge Base stores business information used by Assistant AI, such as company details,
FAQs, services, products, policies, WooCommerce support rules and answer boundaries.
Why is the Knowledge Base important?
AI answers are only as useful as the information provided. A clean Knowledge Base helps the assistant
give better, more accurate and more business-specific answers instead of generic replies.
Can Assistant AI work with WooCommerce?
Yes. WooCommerce-oriented features can support product questions, order-related conversations
and post-purchase communication depending on plan, configuration and enabled features.
What is Service Center?
Service Center is the support workspace direction for managing conversations, customer context,
priorities, operator takeover, history and follow-up workflows.
What is AI Copilot?
AI Copilot is designed to help human operators prepare replies, summarize conversations,
understand context and respond faster inside support workflows.
Can I customize the chat widget?
The assistant is designed with customizable website chat workflows in mind, including visual style,
greeting direction, assistant identity and brand-related configuration depending on product version and plan.
AI Credits and Credit Wallet questions.
Questions about buying credits, usage capacity, top-ups, Tokens category and wallet behavior.
What are Nivella AI Credits?
Nivella AI Credits are a business-friendly usage layer for AI-powered features inside Nivella Assistant AI
and connected support workflows.
Are AI Credits the same as raw AI tokens?
No. Credits are designed as a customer-facing usage model. They help website owners and agencies
understand AI usage without exposing raw internal technical token calculations.
Where can I buy AI Credits?
AI Credit packages can be purchased from the Tokens category in the Nivella Store.
What can credits be used for?
Credits can support AI conversations, assistant replies, Knowledge Base-powered answers,
Service Center assistance, AI Copilot workflows and WooCommerce-oriented support depending on plan and configuration.
Do I need credits if I already have an Assistant AI plan?
Assistant AI plans may include a defined level of usage. Additional AI Credits can be useful
when your website, store or support team needs more AI capacity.
What is Credit Wallet?
Credit Wallet is the planned wallet-style view for managing AI Credits, balance, top-ups,
selected usage activity and account or website assignment direction.
Can agencies buy credits for client websites?
Agencies can use credits as part of managed Assistant AI setups, but final assignment rules
may depend on account, website, site ID and configuration.
Nivella PQM questions.
Questions about production queue management, WooCommerce order workflows, modules, licenses and setup.
What is Nivella PQM?
Nivella PQM is a production queue management system for WordPress and WooCommerce businesses.
It helps manage production tasks, departments, statuses, deadlines, files, notes and operational workflows.
Who should use Nivella PQM?
PQM is useful for production companies, printing businesses, service teams, WooCommerce stores
and companies where orders or requests become real internal work.
Can PQM work with WooCommerce orders?
PQM is designed for WordPress and WooCommerce-oriented workflows. WooCommerce-related features may depend
on configuration, plan level and enabled modules.
What are PQM modules?
PQM modules extend the core production workflow. Module directions include Documents Hub, Warehouse,
Purchasing and Suppliers, Client Portal Pro, Advanced Gantt and Offline Orders.
Can I add PQM modules later?
Yes. The recommended direction is to start with the core PQM workflow and add modules when your process
needs more control over documents, stock, suppliers, clients or planning.
Is PQM only for printing companies?
No. Printing companies are a strong use case, but PQM can also support other production, service,
fulfillment and operational workflows.
What is the difference between PQM and a normal task manager?
PQM is focused on production workflow, departments, deadlines, files, notes and order-to-production context.
It is designed for operational work, not only generic task lists.
Plans, bundles and pricing direction questions.
Questions about choosing the right product setup, comparing plans and using bundles.
Which Nivella plan should I choose first?
Choose Assistant AI if customer communication is the priority. Choose Nivella PQM if production workflow
is the priority. Choose a bundle if your business needs both AI support and operational workflow.
Which plan is best for WooCommerce?
Assistant AI Pro or higher is the stronger direction for WooCommerce support.
If WooCommerce orders also create production work, consider PQM + Assistant AI.
What is the Assistant AI + Admin Toolkit bundle?
It combines Assistant AI with the free Nivella Admin Toolkit, making it a practical starter setup
for WordPress websites that need AI support and administration visibility.
What is the PQM + Assistant AI bundle?
It combines AI customer support with production queue management. This is useful when customer questions,
WooCommerce orders or inquiries become production tasks.
What is Full Nivella Business Suite?
Full Nivella Business Suite is a bundle direction combining Assistant AI, Service Center,
WooCommerce Advisor, Nivella PQM, PQM modules and the free Admin Toolkit.
Are prices available on every page?
Some pages explain product and plan direction before final prices, limits and checkout links are published.
Store product pages and category pages can contain purchase options when available.
Nivella Admin Toolkit questions.
Questions about the free WordPress administration toolkit and its role inside the Nivella ecosystem.
Is Nivella Admin Toolkit free?
Yes. Nivella Admin Toolkit is currently positioned as a free WordPress administration support tool.
What does Admin Toolkit help with?
It helps WordPress site owners and agencies review selected website status information,
configuration details and administration visibility.
Does Admin Toolkit replace security plugins?
No. Admin Toolkit is not a security guarantee and does not replace dedicated security tools,
backups, monitoring or professional website maintenance.
Can agencies use Admin Toolkit for client websites?
Yes. Agencies can use Admin Toolkit as part of website care, review and maintenance workflows.
Will Admin Toolkit have paid plans later?
It is currently positioned as a free product. Future extensions may be considered later,
but the current public direction is simple and free.
Questions about accounts, licenses, store purchases and product access.
Questions about Nivella Store, WooCommerce purchases, licenses, product access and account connection.
Where can I buy Nivella products?
Nivella products, modules, bundles and AI Credit packages can be purchased through the Nivella Store
when available.
Where can I buy AI Credits?
AI Credits are available in the Tokens category of the Nivella Store.
Do paid products need license activation?
Paid products, PQM modules or advanced features may require license activation or product access verification
depending on product setup.
Can a purchase be connected with a website?
Product access, license activation and AI Credit assignment may depend on the account, website, site ID,
license key or Assistant AI configuration.
What should I include when asking about billing?
Include your order number, account email, product name, website URL and a short description of the billing
or access question.
Support and contact questions.
Questions about when to use Documentation, Resources or Support.
When should I use Documentation?
Use Documentation when you want to learn about product setup, configuration, workflows,
credits, PQM modules or general product concepts.
When should I contact Support?
Contact Support when your question is connected with a specific website, account, order, license,
credit wallet, configuration issue or implementation question.
Is the support form available 24 hours a day?
Yes. The support form can be submitted anytime. Response time may depend on request type,
product, plan, workload and support availability.
Can I contact support before buying?
Yes. You can contact support or sales if you need help choosing a plan, product, bundle or implementation direction.
Can I use WhatsApp?
WhatsApp can be used for quick contact, especially for sales or setup questions. For structured support,
the support form is usually better because it collects product, website and request details.
Still have a question?
Use Documentation and Resources for learning, or contact Support when you need help with your specific
website, account, license, credits or product configuration.