Last updated: 2 July 2026
This page allows eligible consumers to submit a withdrawal request for a contract concluded online through
nivella.app, where the statutory right of withdrawal applies.
You may use this form to notify us that you wish to withdraw from an eligible purchase. You may also send a clear
withdrawal statement by email to hello@nivella.app.
Important information
The right of withdrawal may not apply, or may be limited, in some cases involving digital products, software downloads,
SaaS access, licenses, AI Credits, digital services or custom services, especially where digital delivery, activation
or service performance has already started with your prior consent and acknowledgement.
Submitting this form does not automatically mean that the withdrawal request will be accepted. We will review your request
based on the product type, order status, digital delivery status, license activation, AI Credit usage, service performance
and applicable consumer protection rules.
Nothing on this page limits any mandatory consumer rights that cannot be excluded under the laws of your country or region.
Online withdrawal request
Please complete the form below. After receiving your request, we will confirm receipt and review your request.
Form fields recommended for this page:
- Full name
- Email address used for the order
- Order number
- Order date
- Product or service name
- Website URL connected with the product, if applicable
- Reason for withdrawal, optional
- Withdrawal statement
- Bank account details, only if refund to the original payment method is not possible
- Confirmation checkbox
Place your WPForms shortcode here:
Model withdrawal statement
You may use the following model statement if you prefer to send your withdrawal request by email:
I hereby give notice that I withdraw from the contract concluded through nivella.app for the purchase of the following
product or service:Product or service name: ___________________________
Order number: ___________________________
Order date: ___________________________
Customer name: ___________________________
Customer email: ___________________________
Customer address, if applicable: ___________________________Date: ___________________________
Where to send a withdrawal statement
You can send your withdrawal statement to:
Email: hello@nivella.app
Support page: https://nivella.app/support/
Website: https://nivella.app
Refund processing
If your withdrawal request is accepted and a refund is due, we will process the refund using the original payment method
where possible.
Refund processing time may depend on the payment provider, bank, card issuer or WooCommerce payment gateway.
For manual bank transfers, we may ask for bank account details if they are necessary to process the refund.
Digital products, licenses and AI Credits
Many Nivella products are digital products or digital services. This includes software licenses, plugin downloads,
SaaS access, AI Credits, Credit Wallet-related access, Nivella Assistant AI, Nivella PQM products and modules,
implementation services and related digital features.
If digital delivery, download, license activation, AI Credit assignment, AI Credit usage or service performance has already
started with the required consent and acknowledgement, the right of withdrawal may be lost or limited, unless mandatory
law provides otherwise.
Need help?
If you are not sure whether withdrawal applies to your order, please contact us before submitting the form.
Email: hello@nivella.app
Support: https://nivella.app/support/