AI support, WordPress tools and WooCommerce assistance for agencies.
Nivella helps agencies deliver more value after a website goes live. Add AI customer support,
organize client knowledge, support WooCommerce conversations and give your clients a smarter
way to handle daily website communication.
Client AI
Deploy AI assistants for client websites with controlled business knowledge.
Service Center
Review conversations, support requests and operator activity in one workspace.
Woo support
Help stores answer order, product and post-purchase questions more efficiently.
Agencies need more than another plugin.
Building a website is only the beginning. Clients also need support, updates, answers,
better communication and practical tools that help their business work every day.
Extend your service offer
Add AI customer support, Knowledge Base setup, WooCommerce support workflows and ongoing
optimization services to your agency offer.
Help clients reduce repetitive work
Many client questions repeat every day. Nivella can help answer common questions using
controlled business information and route important cases to people.
Create recurring value
Instead of delivering only a one-time website project, your agency can offer ongoing AI,
support, knowledge and website administration improvements.
Support WooCommerce clients
Online stores need help with order questions, product explanations, delivery information
and post-purchase communication. Nivella is designed with WooCommerce workflows in mind.
From client website to managed AI support service.
Nivella can become a practical layer between your agency, your client and their website visitors.
Instead of delivering only a website, you can deliver an ongoing support and automation environment.
- Configure an AI assistant for a client website.
- Add company information, FAQs, services, products and support rules to the Knowledge Base.
- Connect conversations with Service Center workflows and operator takeover.
- Support WooCommerce-related questions with store context when enabled.
- Review conversations, improve answers and identify new service opportunities.
Client AI Assistant
A branded chat widget on the client website, connected with business knowledge and support rules.
Agency Service Center
A workspace for conversations, customer context, operator takeover and follow-up work.
Knowledge improvement
Repeated questions can become new FAQ entries, service instructions or better client content.
Turn Nivella into a practical client service.
Agencies can use Nivella as a product layer, a support layer or an additional monthly service
for WordPress and WooCommerce clients.
AI Assistant setup
Configure the assistant, greeting messages, tone of voice, basic support rules and website context.
Knowledge Base preparation
Prepare client information, FAQs, service descriptions, product explanations, policies and support boundaries.
WooCommerce support workflow
Help stores organize order-related questions, post-purchase communication and product support scenarios.
Ongoing optimization
Review conversations, find knowledge gaps, improve answers and support the client after launch.
Website administration support
Combine AI support with selected WordPress administration visibility and practical maintenance workflows.
Client education
Give clients a clearer system for handling questions, support context and repeated communication.
A stronger reason to stay with your agency after launch.
Nivella helps agencies move from project delivery to long-term client value. The more your client’s
knowledge, support and store workflows improve, the more useful the system becomes.
AI support setup, knowledge updates, support optimization and WooCommerce assistance.
Clients get a practical system that continues to support their business after the website is delivered.
The website becomes not only a presentation layer, but also a support and communication layer.
One ecosystem for WordPress, WooCommerce and support workflows.
Agencies can start with one Nivella product and expand the setup depending on the client’s needs.
Nivella Assistant AI
AI customer support for WordPress and WooCommerce websites with chat widget, business knowledge
and operator takeover.
Service Center
A central workspace for conversations, customer messages, priorities, history and support operations.
Knowledge Base
Structured company information, FAQs, services, products, rules and answer guidance for better AI responses.
WooCommerce Advisor
Store-focused support for product questions, order-related conversations and post-purchase workflows.
AI Copilot
Assistance for operators with reply preparation, conversation summaries and customer context.
Nivella Admin Toolkit
Practical WordPress administration visibility and selected controls for safer, cleaner website management.
Questions agencies often ask.
Can agencies use Nivella for client websites?
Yes. Nivella is designed to support WordPress and WooCommerce websites, making it useful for agencies
that build, manage or support client websites.
Can every client have their own assistant?
The intended direction is to support separate website and client configurations, so each business can use
its own knowledge, tone, rules and support setup.
Can this become a monthly service?
Yes. Agencies can offer setup, Knowledge Base preparation, conversation review, WooCommerce support workflow
configuration and ongoing optimization as recurring services.
Is this only for WooCommerce stores?
No. Nivella can support regular WordPress websites, service businesses and WooCommerce stores.
Store-related features may depend on plan and configuration.
Build smarter client websites with AI support and practical WordPress tools.
Nivella helps agencies create more useful, more organized and more valuable WordPress and WooCommerce projects.