Understand how Nivella AI Credits power your Assistant AI workflows.
Nivella AI Credits are a simple usage layer for AI-powered customer support. They help your website,
WooCommerce store or support team use Assistant AI features without exposing raw technical token calculations
to end users.
1. You add credits
Buy AI Credit packages from the Nivella Store when your Assistant AI setup needs more usage capacity.
2. AI uses capacity
Credits can support AI conversations, answers, summaries and selected intelligent workflows.
3. You stay in control
Credits make AI usage easier to understand for website owners, agencies and support teams.
Credits are a business-friendly way to manage AI usage.
AI systems use technical resources in the background. Nivella AI Credits create a simpler layer for customers:
instead of thinking about raw AI tokens, you can think about support capacity, conversation usage and available
AI-powered assistance.
Not raw token accounting
Credits are designed for website owners and business users. They help avoid confusing technical details
and make AI usage easier to explain.
Connected with real support
Credits can support practical AI actions such as visitor questions, assistant answers, Knowledge Base usage
and selected Service Center workflows.
Useful for changing traffic
If your website has busy periods, campaigns or seasonal traffic, extra credits can help you add more AI capacity.
Works with Assistant AI plans
Your Assistant AI plan defines available features and general workflow level. Credits can add flexible usage capacity
depending on setup.
How Nivella Credits work in practice.
The exact credit rules may depend on your plan, configuration and active features, but the basic idea is simple:
credits help power AI activity inside the Nivella ecosystem.
- You choose an Assistant AI plan for your website, store or support workflow.
- Your plan may include a defined level of AI usage.
- When you need more capacity, you can buy additional AI Credits.
- Credits can be used by supported AI features depending on plan and configuration.
- Your website can continue supporting conversations without focusing on raw token details.
The plan defines features, workflow level and available Assistant AI capabilities.
Credits add flexible AI usage capacity when conversation volume grows.
Additional credit packages can be purchased from the Nivella Store.
Credits can support selected AI-powered actions.
Nivella AI Credits are designed for AI-related usage inside Assistant AI and connected support workflows.
Final usage rules may depend on plan, product version and enabled features.
Visitor conversations
Credits can support AI-powered answers in website chat conversations with visitors and customers.
Business-aware answers
Credits can support answers generated using your company information, FAQs, services, products and support rules.
Store support
Credits can support WooCommerce-oriented customer questions, product explanations and order-related workflows,
depending on configuration.
Support workflows
Credits can support selected AI assistance inside Service Center workflows, conversation handling and operator support.
Operator assistance
Credits can support AI-generated summaries, reply suggestions and context assistance for operators,
depending on plan availability.
Expandable usage model
Credits can be used as a flexible foundation for future AI features inside the Nivella ecosystem.
Plans define features. Credits help with usage capacity.
Assistant AI plans and AI Credits work together. Plans define what your setup can do.
Credits help power how much AI activity your setup can handle.
Feature level
Assistant AI plans define available features such as AI chat, Knowledge Base depth, Service Center,
WooCommerce Advisor, operators or AI Copilot direction.
Usage capacity
Credits add flexible AI usage capacity for supported features, especially when traffic or support volume grows.
Extra capacity
Top-up packages can help during campaigns, seasonal traffic, busy store periods or growing customer support needs.
Credits help when your support volume changes.
Different businesses use AI at different intensity levels. A small website may use AI occasionally,
while a busy WooCommerce store or support team may need more capacity.
- A small business website uses AI chat for common visitor questions.
- A WooCommerce store uses AI for product questions and customer support.
- A service team uses AI Copilot to prepare replies and summarize conversations.
- An agency manages AI assistant usage for multiple client websites.
- A campaign increases traffic and requires temporary additional AI capacity.
Small website
Uses included plan capacity most of the time and buys credits only when needed.
Growing store
Adds credits during busier sales periods, campaigns or increased customer support volume.
Support team
Uses credits for AI-assisted replies, summaries and support workflow assistance.
Buy credit packages from the Nivella Store.
AI Credit packages are available in the Tokens category of the Nivella Store.
After purchase, credits can be connected with supported Nivella Assistant AI usage according to the final account,
site or license configuration.
- Open the Tokens category in the Nivella Store.
- Choose the credit package that fits your expected usage.
- Complete the purchase through WooCommerce checkout.
- Assign or apply credits according to your account and Assistant AI setup.
- Use credits for supported AI workflows depending on plan and configuration.
AI Credit packages are available under the Tokens category.
Credit packages can be purchased through the Nivella Store checkout.
Credit assignment may depend on account, website and Assistant AI configuration.
Credit behavior may depend on plan, configuration and product version.
Nivella Credits are designed as a flexible AI usage model. Exact credit packages, usage calculations,
assignment rules and supported features may evolve with product development.
No raw token display
Credits are intended to be clearer for customers than showing raw internal AI token usage.
Feature-dependent usage
Different AI features may use credits differently depending on complexity, plan and configuration.
Account assignment
Credit assignment may depend on the customer account, website, site ID, license or Assistant AI setup.
Future updates
Credit packages and usage rules can be updated as Nivella Assistant AI grows.
How credits work questions.
What are Nivella AI Credits?
Nivella AI Credits are a business-friendly usage layer for AI-powered features inside Nivella Assistant AI
and connected support workflows.
Are credits the same as OpenAI tokens?
No. Credits are designed as a customer-facing usage model. They help avoid exposing raw internal token calculations
to website owners or end users.
Do I need an Assistant AI plan to use credits?
Credits are intended to work with Nivella Assistant AI plans and supported AI features.
Feature availability may depend on the selected plan and configuration.
Where can I buy credits?
AI Credit packages can be purchased from the Tokens category in the Nivella Store.
Can credits be used for WooCommerce support?
Credits can support WooCommerce-oriented AI workflows depending on plan, configuration and enabled features.
Can agencies buy credits for clients?
Agencies can use credits as part of managed Assistant AI setups, but assignment rules may depend on the final
account and website configuration.
Keep your AI support flexible with Nivella Credits.
Buy AI Credits when your website, store or support team needs more AI capacity for conversations,
answers and intelligent workflows.