Start using Nivella products for AI support, WooCommerce, PQM and WordPress workflows.
This guide helps you understand where to begin with Nivella. Whether you want to add AI chat
to a WordPress website, support WooCommerce customers, manage production tasks with PQM,
buy AI Credits or choose the right bundle, start here.
AI support
Start with Nivella Assistant AI if you want AI chat, Knowledge Base and customer support workflows.
Production
Start with Nivella PQM if you need production queue management, tasks, departments and deadlines.
Credits
Start with AI Credits if you need flexible AI usage capacity for supported Assistant AI workflows.
Choose your starting path.
Nivella is a product ecosystem, so the best first step depends on what you want to improve:
customer communication, WooCommerce support, production management, AI usage capacity or WordPress administration visibility.
I want AI customer support
Start with Nivella Assistant AI if you want to answer visitor questions, collect better inquiries,
create a Knowledge Base and support customer communication on your WordPress website.
- AI chat widget for WordPress
- Business Knowledge Base
- Customer questions and inquiries
- Service Center direction
- WooCommerce support direction
I want production workflow control
Start with Nivella PQM if your business needs to manage tasks, production stages, departments,
files, deadlines, notes and WooCommerce order-to-production workflows.
- Production queue management
- Tasks, statuses and departments
- Files and production notes
- Deadlines and planning direction
- PQM modules for advanced workflows
I want a complete business setup
Start with Nivella bundles if you want to combine AI support, WooCommerce workflows,
PQM production management, modules and WordPress administration visibility.
- Assistant AI + Admin Toolkit
- PQM + Assistant AI
- WooCommerce support direction
- PQM modules bundle
- Full Nivella Business Suite
A simple onboarding path for new Nivella users.
Use this sequence if you are new to Nivella and want to understand the ecosystem before choosing
a plan, product or implementation direction.
Understand the product ecosystem
Nivella includes Assistant AI, Nivella PQM, AI Credits, bundles and the free Admin Toolkit.
Start by understanding which product solves your main problem.
Compare plans and bundles
Review plan directions before choosing. Assistant AI plans are focused on AI support,
while PQM plans are focused on production workflow and modules.
Prepare your website or workflow
For Assistant AI, prepare business knowledge and FAQs. For PQM, prepare departments,
production stages and task workflow. For credits, prepare account and website context.
Install and connect products
Install the relevant WordPress plugin, connect your website, activate your license if required
and configure the basic settings.
Test with real examples
Test AI conversations, WooCommerce questions, production tasks, credit usage or module behavior
using realistic business scenarios.
Improve and expand
Review results, update Knowledge Base, adjust workflows, add credits or expand into Service Center,
WooCommerce Advisor, AI Copilot or PQM modules.
Launch AI customer support on your WordPress website.
Nivella Assistant AI helps WordPress and WooCommerce websites answer customer questions,
collect inquiries, use business knowledge and support human operators when needed.
What to prepare before setup.
AI support works best when your business knowledge is clear. Before connecting Assistant AI,
prepare the information your visitors and customers ask about most often.
- Company description and contact details.
- Services, products and offer information.
- Frequently asked questions and approved answers.
- Policies, delivery rules, return rules or support limitations.
- Topics that should be passed to a human operator.
- Preferred tone of voice and communication style.
Add Nivella Assistant AI to your WordPress website.
Connect your website with your Nivella setup.
Set chat widget, greeting, Knowledge Base and support behavior.
Organize production tasks, departments and deadlines.
Nivella PQM is designed for businesses where orders, requests or internal work need to move
through real production stages. It is especially useful for printing companies, service teams,
WooCommerce stores and operational workflows.
Define your workflow
Start by listing your production stages, departments, statuses and the way work currently moves through your team.
Create task structure
Decide what a production task should contain: customer information, files, deadline, notes,
department assignment and production status.
Connect WooCommerce when needed
If online orders become production work, plan how WooCommerce order information should enter the PQM workflow.
Add modules later
Start with core production management, then expand with Documents Hub, Warehouse, Purchasing,
Client Portal Pro, Offline Orders or Advanced Gantt.
Use AI Credits to add flexible usage capacity.
Nivella AI Credits are designed as a business-friendly usage layer for Assistant AI workflows.
They help power AI conversations, answers, summaries and selected intelligent features without showing raw internal token usage.
Choose an Assistant AI plan
Your plan defines available features and workflow level, such as AI chat, Knowledge Base,
WooCommerce Advisor, Service Center or AI Copilot direction.
Use included capacity
Your setup may include a defined level of AI usage depending on plan and configuration.
Buy credits when needed
Buy additional AI Credits from the Tokens category when your website, store or support team needs more capacity.
Manage usage direction
Credit Wallet helps users understand balance, top-ups and supported AI usage in a more customer-friendly way.
Choose a bundle when one product is not enough.
Bundles are useful when your business needs a connected setup across AI support,
WooCommerce workflows, production management, modules and WordPress administration visibility.
Assistant AI + Admin Toolkit
Best for WordPress websites that need AI customer support and free administration visibility.
PQM + Assistant AI
Best for businesses where customer questions, WooCommerce orders or inquiries become production work.
Full Nivella Business Suite
Best for businesses that want AI support, WooCommerce workflows, PQM, modules and WordPress tools together.
Start with the website problem you want to solve.
If you own a WordPress website, your first question should be simple:
what should the website do better for your business?
- If visitors ask repeated questions, start with Assistant AI.
- If your site uses WooCommerce, consider Assistant AI Pro or a WooCommerce support direction.
- If your website creates internal work, consider PQM or PQM + Assistant AI.
- If you only need better admin visibility, use the free Admin Toolkit.
- If you are not sure, use Compare Plans or contact support.
Client AI support
Offer Assistant AI setup, Knowledge Base preparation and ongoing answer optimization.
WooCommerce workflows
Help store clients improve product questions, customer communication and order support direction.
Operational implementations
Use PQM and bundles for clients that need production, tasks, deadlines and internal workflow management.
Examples of good first Nivella setups.
These examples can help you choose a practical first configuration before moving into a larger implementation.
Assistant AI + Knowledge Base
A good starting setup for service companies that receive repeated questions about offers,
pricing direction, availability, process and contact options.
Assistant AI Pro direction
A good direction for stores that need product questions, customer support and order-related communication.
PQM + Assistant AI
A strong setup for companies where customers ask questions, send files, place orders
and internal teams manage production stages.
Business plan direction
A better direction when your team needs Service Center, operators, AI Copilot and more structured conversation management.
Assistant AI + Admin Toolkit
A practical starter direction for agencies implementing AI support and free WordPress administration visibility for clients.
Full Nivella Business Suite
A full ecosystem direction for businesses that need AI support, WooCommerce, PQM, modules and WordPress tools together.
Before you begin, prepare the right information.
Good setup depends on clear business context. Use this checklist before installing, connecting or configuring Nivella products.
Website URL
Prepare the WordPress or WooCommerce website where Nivella products will be installed or connected.
Business knowledge
Prepare FAQs, services, products, company information, policies and support rules for Assistant AI.
Workflow structure
Prepare departments, statuses, deadlines and task structure if you plan to use Nivella PQM.
Account and order context
Keep account email, order number, license key or credit purchase information available when needed.
WooCommerce context
If using WooCommerce, prepare product, order, shipping and customer support workflow context.
Support question
If you contact support, describe what you are trying to achieve and where you need help.
Continue with the resource that matches your next step.
After reading this getting started guide, choose the page that matches your next decision:
product, plan, credits, documentation or support.
- Use Compare Plans to understand product and plan directions.
- Use Documentation for setup and configuration guidance.
- Use How Credits Work if you need AI usage details.
- Use Credit Wallet if you want to understand top-ups and balance direction.
- Use Support if you need help with a specific website, account or setup.
Understand which product or bundle fits your workflow.
Use documentation to plan installation and first setup.
Contact support when your question is specific to your website or account.
Getting started questions.
Which Nivella product should I start with?
Start with Assistant AI if customer communication is your priority. Start with Nivella PQM
if production workflow is your priority. Choose a bundle if you need both.
Do I need WooCommerce to use Nivella?
No. Nivella can support regular WordPress websites. WooCommerce features are useful when your website
is also an online store or when orders need additional support workflows.
Do I need AI Credits immediately?
It depends on your plan, included usage and support volume. AI Credits are useful when you need additional
AI capacity for supported Assistant AI workflows.
Is Admin Toolkit paid?
Nivella Admin Toolkit is currently positioned as a free WordPress administration support tool.
Can I start with one product and expand later?
Yes. Nivella is designed as an ecosystem. You can start with Assistant AI, PQM or credits,
then expand into modules, bundles or more advanced workflows later.
Where should I ask for help?
Use Support when your question is connected with a specific website, account, order, license,
credit wallet or product configuration.
Start with the right Nivella setup for your website, store or workflow.
Compare products, read documentation or contact support to choose the best Nivella direction
for AI customer support, WooCommerce, production management and WordPress operations.