Nivella product roadmap for AI support, WooCommerce, PQM, credits and WordPress tools.
Follow the planned direction for the Nivella ecosystem: Assistant AI, Service Center,
WooCommerce Advisor, AI Copilot, Nivella PQM, PQM modules, AI Credits, Credit Wallet,
Admin Toolkit, Nivella Store and platform improvements.
AI Support
Assistant AI, Service Center, AI Copilot, operators and WooCommerce support workflows.
Production
Nivella PQM, production queue management, modules, planning and operational workflows.
Platform
Credits, wallet, store, licensing, documentation, support and account experience.
One roadmap for the full Nivella ecosystem.
Nivella includes multiple products, so the roadmap is organized by product area.
Roadmap items describe product direction and may change based on development priorities,
WordPress review feedback, customer needs, technical readiness and commercial packaging.
The most important roadmap priorities.
The current roadmap focuses on finishing the product foundation, improving real customer workflows,
preparing commercial packaging and making Nivella easier to understand, buy, configure and support.
Service Center and operator workflows
Improve conversation continuity, operator takeover, support handling, chat usability,
file handling and customer communication workflows.
Nivella PQM sales and licensing migration
Move PQM product presentation, sales and licensing toward nivella.app while keeping compatibility
with existing installations and license behavior.
AI Credits and Credit Wallet
Build a clearer AI usage model with credit packages, top-ups, wallet balance, supported usage events
and account or website assignment.
Product packaging and bundles
Prepare WooCommerce products for Assistant AI plans, PQM modules, AI Credits, bundles
and full business suite directions.
Nivella Assistant AI roadmap.
Assistant AI is the customer communication layer of Nivella. Roadmap priorities focus on better AI chat,
stronger Knowledge Base usage, safer support workflows, operator control and WooCommerce-aware assistance.
Chat widget polish
Improve the front-end chat experience, message input area, conversation continuation,
mobile usability, visual themes and customer-facing clarity.
- Better message input layout.
- Improved conversation continuity.
- Cleaner UI for website visitors.
- More polished theme and branding options.
Knowledge Base improvements
Improve the way businesses store company information, FAQs, products, services, policies,
WooCommerce rules and support boundaries for better AI answers.
- Better structure for business knowledge.
- Knowledge gap direction.
- More useful answer guidance.
- Clearer separation between AI answers and human support cases.
Conversation continuity
Improve how customer conversations continue across chat sessions, new windows,
operator takeover and Service Center review.
- Better thread continuity.
- Reduced repeated context loss.
- More reliable conversation history.
- Cleaner handoff between AI and humans.
Allowed file handling
Add a clearer model for allowed file types, customer uploads and operator access to files
inside supported conversations.
- Allowed file type configuration.
- Clear upload limits.
- Safer file handling direction.
- Operator visibility for uploaded files.
Service Center, operators and support workflow roadmap.
Service Center is the human support workspace for Nivella Assistant AI.
The roadmap focuses on making AI-assisted customer support more organized, controlled and useful for real teams.
Operator slots
Improve operator seat management, visible slot counters and Add Operator workflow so teams understand
how many operators are available in their plan.
Human takeover
Improve the workflow where a human takes over from AI, continues the conversation and sends messages
in a natural support interface.
Conversation priorities
Add clearer support priorities, needs-attention states and conversation filtering for teams managing many messages.
Mailbox and multi-channel direction
Continue improving email and mailbox-style workflows so chat and email communication can move toward
one connected support workspace.
Contact cards
Improve customer contact context inside Service Center, including customer details, conversation history
and WooCommerce-related context where available.
Reporting and insights
Add clearer support metrics, conversation summaries, usage insights and customer support activity reports.
WooCommerce Advisor roadmap.
WooCommerce Advisor is the store-focused AI support direction inside Nivella Assistant AI.
It helps connect AI customer communication with product questions, order-related conversations
and post-purchase support.
Product questions
Improve how Assistant AI supports customer questions about products, availability,
options, basic store policies and product-related guidance.
Order-related support
Continue developing safe WooCommerce-aware workflows for order-related conversations,
customer context and support guidance depending on permissions and configuration.
Post-purchase communication
Support follow-up questions, delivery information, product usage, customer concerns
and escalation to human operators when needed.
Store knowledge improvements
Improve WooCommerce Knowledge Base structure with store policies, product explanations,
shipping rules, returns and support boundaries.
AI Copilot roadmap for support operators.
AI Copilot is planned as a productivity layer for human operators.
It should help teams work faster without removing human control from customer communication.
Reply suggestions
Help operators prepare better replies based on conversation context, Knowledge Base information
and customer history.
Conversation summaries
Generate short summaries of longer conversations so operators can understand the case faster.
Customer context
Highlight important details from the conversation, contact information and WooCommerce-related context
where available.
Quality and safety guidance
Support operators with answer boundaries, suggested next steps and topics that require careful handling.
Nivella PQM roadmap.
Nivella PQM is the production workflow layer of the ecosystem.
Roadmap priorities focus on product packaging, license migration, module sales, production planning
and better operational visibility.
Minimal rebranding to Nivella PQM
Public positioning moves toward Nivella PQM – Production Queue Manager while preserving technical compatibility
with existing plugin structure, prefixes, tables and installations.
Sales migration to nivella.app
Product pages, plans, bundles, modules and store products are being prepared on nivella.app
as the main product and sales platform.
License endpoint migration with fallback
Move PQM license verification toward nivella.app while keeping fallback compatibility
with the previous licensing endpoint during migration.
Module packaging
Prepare product packaging for Documents Hub, Warehouse, Purchasing and Suppliers,
Client Portal Pro, Sticky Notes, Advanced Gantt and Offline Orders.
Demo environments
Prepare demo environments for PQM Core and full PQM module setups so customers can understand
production workflows before purchase.
Advanced production insights
Improve reporting, workload visibility, production bottleneck insights and planning-oriented views
for more complex production teams.
PQM module roadmap.
PQM modules extend production workflow beyond task tracking.
The roadmap focuses on making modules easier to buy, activate, understand and combine.
Documents Hub
Improve production file organization, task documents, internal materials and document-related workflow visibility.
Warehouse
Support material and stock-related production workflows where tasks depend on available resources.
Purchasing and Suppliers
Improve supplier-related workflows, purchasing needs and production dependencies connected with materials.
Client Portal Pro
Improve customer-facing production communication, selected order visibility and client workflow direction.
Advanced Gantt
Improve planning, scheduling, workload visibility, timeline navigation and production capacity direction.
Offline Orders
Support work that does not come directly from WooCommerce but still needs structured production handling.
AI Credits and Credit Wallet roadmap.
Credits are the customer-friendly usage layer for AI-powered workflows.
The roadmap focuses on clearer top-ups, wallet balance, usage history and account or website assignment.
Tokens category and credit packages
Prepare AI Credit products inside the Tokens category of the Nivella Store,
with clear customer-facing language around AI usage capacity.
Credit Wallet view
Build a clear wallet-style view for available credits, top-ups, balance changes
and selected supported AI usage events.
Account and website assignment
Improve credit assignment to the correct customer account, website, site ID, license
or Assistant AI configuration.
Low balance notifications
Add clearer low-balance communication and top-up guidance when AI usage capacity becomes low.
Nivella Admin Toolkit roadmap.
Admin Toolkit is currently positioned as a free WordPress administration support tool.
The roadmap focuses on review readiness, safe positioning and practical visibility improvements.
WordPress.org review readiness
Keep the product stable, review-friendly and focused on safe administration visibility rather than risky feature expansion.
Website status clarity
Improve how site owners and agencies understand selected WordPress, PHP, database and environment details.
Safe checks and controls
Keep future improvements focused on safe checks, selected controls and practical maintenance-oriented workflows.
Free product positioning
Continue positioning Admin Toolkit as a free supporting product inside the broader Nivella ecosystem.
Nivella platform, store and website roadmap.
The platform roadmap focuses on improving the public website, store, documentation,
support center, licensing flow and product discovery experience.
Product page completion
Finish and polish product pages, solution pages, pricing pages, credits pages,
bundles, documentation, FAQ and support sections.
WooCommerce product structure
Prepare categories, product descriptions, credit products, plan products, PQM modules,
bundles and purchase paths.
Global search experience
Improve global search overlay, search results and resource discovery across products,
documentation, credits, bundles and store products.
Support request workflow
Improve support form routing, product selection, billing and credit questions,
setup guidance and support context collection.
Detailed product guides
Expand documentation with practical setup guides, troubleshooting, configuration examples
and product-specific onboarding paths.
License and account experience
Improve how customers understand product access, license activation, account connection,
website assignment and purchase history.
Agency and implementation roadmap.
Agencies are an important audience for Nivella. The roadmap includes better ways for agencies
to implement Assistant AI, PQM, credits, bundles and support workflows for client websites.
Client setup workflow
Improve guidance for agencies setting up Assistant AI, Knowledge Base and widget configuration
for client websites.
Managed AI support services
Prepare better positioning for agencies offering AI support, Knowledge Base preparation
and ongoing answer optimization as recurring services.
Client credits and billing direction
Improve credit and wallet direction for agency-managed client websites and support packages.
Implementation bundles
Prepare clearer agency bundle directions for Assistant AI, Admin Toolkit, PQM,
WooCommerce support and full business suite implementations.
Roadmap items are product direction, not fixed guarantees.
Nivella is actively developed. Roadmap items may change based on technical complexity,
WordPress review requirements, customer feedback, product readiness, security needs,
store packaging and business priorities.
Flexible development order
Roadmap order can change when review feedback, stability, compatibility or customer priorities require it.
Safe migrations first
Product migrations, licensing changes and rebranding should preserve compatibility wherever possible.
Practical workflows first
Roadmap priorities should focus on features that make customer support, production workflow,
AI usage and product setup easier.
Roadmap questions.
Why is there one roadmap for all products?
Nivella is a connected ecosystem. One roadmap makes it easier to understand how Assistant AI,
PQM, Credits, Admin Toolkit, Store and Platform improvements fit together.
Are roadmap items guaranteed release dates?
No. Roadmap items describe product direction. Timing and order may change based on review feedback,
customer needs, product readiness and technical priorities.
Which products are most important right now?
The current strongest focus is Assistant AI, Service Center, Nivella PQM sales and licensing migration,
AI Credits, Credit Wallet and the Nivella Store setup.
Will Nivella PQM stay compatible with older installations?
The intended direction is compatibility-first migration. Public branding can move toward Nivella PQM,
while technical compatibility should be preserved where possible.
Is Admin Toolkit still free?
Yes. Nivella Admin Toolkit is currently positioned as a free WordPress administration support tool.
Where can I follow released changes?
Use the Changelog page to follow released changes, product updates and platform improvements.
Follow the Nivella roadmap as the ecosystem grows.
Nivella roadmap connects AI customer support, WooCommerce assistance, production management,
PQM modules, credits, wallet, store, documentation and WordPress administration tools.