Get help with Nivella products, setup, credits and WordPress workflows.
Need help with Nivella Assistant AI, Nivella PQM, AI Credits, WooCommerce workflows
or WordPress product setup? Send us a support request anytime and we will help you choose
the right next step.
Product help
Get support for Assistant AI, Service Center, WooCommerce Advisor, PQM and Admin Toolkit.
Billing and credits
Ask about AI Credits, credit wallet, plan selection, bundles or store purchases.
Setup guidance
Need help choosing the right Nivella setup for your website, store or production workflow?
Support for WordPress, WooCommerce, AI and production workflows.
Nivella is built as a product ecosystem. Some questions are technical, some are about billing,
and some are about choosing the right setup. Use this page to contact us about the area that matters most.
Nivella Assistant AI
Help with AI chat, Knowledge Base, Service Center, operators, WooCommerce Advisor,
AI Copilot direction and customer support workflows.
Nivella PQM
Help with production queue management, modules, WooCommerce order workflows,
licensing, activation and production process setup.
AI Credits
Help with credit packages, Tokens category purchases, credit wallet, usage capacity
and account or website assignment direction.
WordPress setup
Help with plugin installation, basic configuration, WooCommerce compatibility
and practical implementation questions.
Submit a support request anytime.
Our support form is available 24 hours a day. Send us the details of your question,
website, product or order and we will review your request as soon as possible.
- Describe which Nivella product you need help with.
- Add your website URL if the question is connected with setup or activation.
- Include order, license or credit details if the request is about billing.
- For WooCommerce or PQM workflows, describe your business process briefly.
- For urgent sales questions, you can also contact us through WhatsApp.
Tell us what you need help with.
Use the form below to contact Nivella support. The more context you provide,
the faster we can understand your request.
Choose the topic closest to your request.
These common support areas help us route your message and understand the context faster.
AI chat and Service Center
Questions about assistant setup, widget behavior, Knowledge Base, operators,
Service Center, conversations or AI Copilot.
Store support workflows
Questions about WooCommerce Advisor, order-related conversations,
store support and customer communication.
Production workflow
Questions about Nivella PQM, modules, production tasks, deadlines,
departments, files or license activation.
AI Credits and wallet
Questions about buying AI Credits, credit wallet, Tokens category,
top-ups, account assignment or usage capacity.
Orders and purchases
Questions about store orders, invoices, product access, downloads,
bundles, plans or billing details.
Implementation help
Questions about choosing the right product, installing plugins,
configuring workflows or planning a larger Nivella setup.
What to include in your message.
Clear context helps us respond faster. If possible, include the product name,
website URL, order details and a short description of what you expected to happen.
- Product name: Assistant AI, PQM, Admin Toolkit, Credits or Bundle.
- Your website URL or store URL.
- Order number, license key or account email if relevant.
- Short description of the issue or question.
- Screenshot or error message if available.
Tell us which Nivella product your request is about.
Add your WordPress or WooCommerce website URL if relevant.
Describe what you are trying to do and where you need help.
Support questions.
Is the support form available 24 hours a day?
Yes. You can submit a support request anytime. Response time may depend on request type,
product, plan, workload and support availability.
Can I ask for help choosing a plan or bundle?
Yes. If you are not sure whether you need Assistant AI, Nivella PQM, Credits or a bundle,
describe your workflow and we can help you choose the right direction.
Can support help with WooCommerce setup?
We can help with Nivella-related WooCommerce workflows, product configuration direction
and Assistant AI or PQM setup connected with WooCommerce.
Can I contact support about AI Credits?
Yes. You can ask about buying credits, Tokens category purchases, credit wallet,
account assignment and supported Assistant AI usage.
Is Admin Toolkit support available?
Nivella Admin Toolkit is currently positioned as a free WordPress administration support tool.
You can contact us about product usage, but advanced individual maintenance is a separate service direction.
Need help choosing or configuring Nivella?
Send us your question and we will help you understand the right product, plan, bundle or setup direction
for your website, store or business workflow.