Connect customer support, WooCommerce conversations and production workflow in one Nivella setup.
Combine Nivella PQM with Nivella Assistant AI to support the full path from customer question
to order, production task, internal workflow and follow-up communication. This bundle is designed
for businesses where customer support and production operations should work closer together.
Assistant AI
AI chat, business knowledge, customer conversations and WooCommerce support direction.
Nivella PQM
Production queue management, tasks, departments, deadlines, files and workflow visibility.
Connected workflow
Support customer communication and internal production work with one product ecosystem.
Customer questions and production work should not live in separate worlds.
In many companies, the customer asks a question in one place, the order appears somewhere else,
production is managed in spreadsheets, and follow-up communication is handled manually.
Nivella PQM + Assistant AI is designed to bring these workflows closer together.
Support customers before and after the order
Assistant AI can help visitors understand your offer, ask questions, get basic answers
and move toward the right contact or order path.
Turn work into production tasks
Nivella PQM helps teams manage production jobs, departments, statuses, files, notes,
deadlines and operational responsibility.
Improve WooCommerce-based workflows
For WooCommerce businesses, this bundle can support a stronger path from customer conversation
to order-related context and production planning direction.
Give teams more context
Customer questions, business knowledge and production information become easier to organize,
review and use inside daily work.
From customer inquiry to production workflow.
This bundle is especially useful when your website does not only generate leads,
but also starts real operational work: orders, tasks, production stages, files,
deadlines, customer questions and internal communication.
- Use Assistant AI to support website visitors and customer questions.
- Use Knowledge Base to organize offer, products, services, FAQs and support rules.
- Use Nivella PQM to manage production tasks, departments, deadlines and job progress.
- Use WooCommerce direction when orders from the store need to become production work.
- Expand later with PQM modules, Service Center, WooCommerce Advisor or AI Copilot.
AI chat, inquiries, FAQs, product questions and support conversations.
Tasks, departments, deadlines, files, notes and production status visibility.
A stronger connection between website communication and real operational work.
Two Nivella products for customer communication and production control.
PQM + Assistant AI gives businesses a practical direction for connecting AI-assisted customer support
with production queue management. Exact features may depend on selected plans, modules and configuration.
AI chat for WordPress
Add an AI assistant to your website so visitors can ask questions about your services,
products, process, delivery, availability or next steps.
Business knowledge
Store company information, FAQs, products, services, policies and support rules to improve
the quality of AI answers.
Conversation workflow
Support customer questions, lead inquiries and order-related communication with better context
and future Service Center direction.
Production queue
Manage production tasks, internal statuses, departments, notes, files and deadlines inside
a structured production workflow.
Order-to-production direction
For WooCommerce businesses, PQM can support a stronger workflow where online orders become
real production tasks.
Modules and advanced support
Expand later with PQM modules, WooCommerce Advisor, AI Copilot, Service Center or additional
production workflow tools.
Ideal for businesses where customer communication creates production work.
This bundle is strongest for companies that receive questions, custom requests, WooCommerce orders
or project inquiries that must later move through internal production stages.
Print production workflows
Support customer questions about products, files, deadlines and order status, while managing
production tasks, departments and job progress in PQM.
Custom order production
Useful for stores where orders are not only shipped, but also prepared, produced, personalized
or handled by internal teams.
Inquiry-to-task workflow
Turn customer questions, quotes and service requests into clearer internal work, follow-up
and task management.
Operational visibility
Keep customer communication, production planning and internal responsibility easier to understand
across the team.
Client implementation package
Agencies can implement this bundle for clients that need both website AI support and internal
production or operational workflow management.
Scalable workflow foundation
Start with AI support and production queue management, then add more advanced modules when the process grows.
Improve customer communication before the work reaches production.
Nivella Assistant AI helps answer common questions, collect better context and guide visitors
toward the right next step. This is especially useful when customers need information before ordering
or when inquiries often require clarification.
- Answer questions about services, products, process and availability.
- Use Knowledge Base content for more accurate support.
- Collect better customer context before human follow-up.
- Support WooCommerce-oriented questions depending on plan and configuration.
- Prepare a path toward Service Center and operator workflows.
Tasks and departments
Organize work by production stages, departments, responsibilities and internal status.
Files and notes
Keep important task information, production notes and job-related materials closer to the work.
Deadlines and planning
Improve visibility over due dates, production pressure and upcoming work.
AI support on the front end, production control on the back end.
Assistant AI helps with the customer-facing part of the process. PQM helps with the internal
production-facing part. Together, they support a more complete workflow for businesses that sell,
produce, deliver and communicate with customers.
Better customer answers
Customers can get faster information before placing an order, sending files or contacting your team.
Better production context
Orders and tasks can be managed with clearer notes, departments, responsibilities and deadlines.
Better team workflow
Support teams, sales teams and production teams can work with more structured information.
Better expansion path
Add Service Center, WooCommerce Advisor, AI Copilot or PQM modules when the business needs more.
From website question to production task.
This example shows how PQM + Assistant AI can support a practical business path,
especially for WooCommerce, printing, service and production companies.
Customer asks a question
A visitor asks about a product, service, file requirements, deadline, delivery option or production process.
Assistant AI answers
The assistant uses Knowledge Base content to provide a useful answer or collect more context for the team.
Order or request is created
The customer sends an inquiry, places an order or provides information needed for the next step.
PQM organizes production
The work moves into tasks, departments, statuses, files, notes and production deadlines.
Team tracks progress
Production teams can review what is active, what is delayed, what needs attention and what is completed.
Customer support improves
Repeated questions and production issues can improve the Knowledge Base, FAQs and future customer answers.
Start with the core bundle and expand when your workflow grows.
PQM + Assistant AI can become the foundation for a broader operational system.
You can add more Nivella products and modules when customer communication, production volume
or team complexity increases.
- Add Service Center when conversations require operator management.
- Add WooCommerce Advisor when store support becomes more important.
- Add AI Copilot when operators need help with replies and summaries.
- Add PQM Documents Hub for production files and materials.
- Add Warehouse when production depends on stock or materials.
- Add Advanced Gantt when planning and capacity visibility become critical.
Assistant AI + Nivella PQM as the foundation.
Service Center, AI Copilot and WooCommerce Advisor.
Documents, Warehouse, Purchasing, Client Portal, Offline Orders and Advanced Gantt.
Feature availability may depend on selected plans, modules and configuration.
Nivella PQM + Assistant AI is a bundle direction. Final feature availability, usage limits,
module access, WooCommerce support and workflow depth may depend on the selected setup.
Assistant AI plan
AI chat, Service Center, WooCommerce Advisor and AI Copilot availability may depend on Assistant AI plan level.
PQM license
Production workflow features and modules may depend on the selected Nivella PQM license and enabled modules.
WooCommerce setup
Store-related workflows require WooCommerce and may need additional configuration.
Implementation
More advanced production workflows may work best with setup support, process planning or custom configuration.
PQM + Assistant AI bundle questions.
What is the PQM + Assistant AI bundle?
It is a Nivella setup that combines AI customer support for WordPress and WooCommerce websites
with production queue management for tasks, departments, deadlines and operational workflows.
Who is this bundle best for?
It is best for companies where customer questions, online orders or inquiries turn into real production work,
especially printing companies, WooCommerce stores, service teams and production businesses.
Does this bundle require WooCommerce?
No. The bundle can support regular WordPress service websites, but WooCommerce makes it especially useful
when orders need to connect with production workflows.
Can this bundle include PQM modules?
Yes. PQM can be expanded with modules such as Documents Hub, Warehouse, Purchasing and Suppliers,
Client Portal Pro, Offline Orders and Advanced Gantt.
Can AI manage production automatically?
The intended direction is controlled support, not blind automation. AI can help with customer communication
and context, while production workflows remain structured and managed by people and configured processes.
Connect AI customer support with real production workflow.
Nivella PQM + Assistant AI helps businesses support customers better, organize production work
and build a stronger path from inquiry to completed job.