Nivella Assistant AI Credits
Add more AI capacity to your Nivella Assistant account. Credits power AI conversations, product answers, knowledge base responses, customer support automation, WooCommerce assistance and advanced reasoning features available in your plan.
Website knowledge base
WooCommerce product answers
Support automation
Operator handoff
More conversations
Use credits when your assistant answers visitors, handles repeated questions, supports sales enquiries and helps customers find information faster.
Better context
Credits allow the assistant to use website pages, FAQs, WooCommerce products, attributes and conversation history to generate more accurate answers.
Flexible scaling
When your monthly allowance is not enough, top up your account and continue using AI support without immediately changing your subscription plan.
What are Nivella Assistant credits used for?
Credits are the internal usage balance for AI-powered work performed by Nivella Assistant. They are consumed when the system processes customer messages, prepares context, generates replies or performs AI-assisted support actions.
- AI chat replies — answering visitor questions through the website chat widget.
- Knowledge base answers — using your pages, FAQ, service descriptions and company information as context.
- WooCommerce product facts — answering questions about product descriptions, attributes, categories, tags, materials, sizes or specifications.
- Sales support — helping customers understand products, services, delivery options or next steps.
- Customer service workflows — collecting contact details, preparing support context and helping with operator handoff.
- Conversation memory — using previous messages in the same conversation to maintain continuity.
- Advanced reasoning — richer answers, comparisons, recommendations and multi-step support available in higher plans.
- Attachments and files — if enabled in your plan, uploaded files may require additional AI processing.
- Email and Service Center workflows — where available, AI can assist with support inboxes, replies and conversation summaries.
Simplified credit usage guide
The examples below are approximate and are intended to help you understand how different actions usually affect credit usage. Actual usage depends on message length, selected AI model, amount of context, WooCommerce data, conversation history and enabled features.
| AI action | Typical usage | Approx. relative cost | What usually happens | Example customer question |
|---|---|---|---|---|
| Short greeting or simple answer | Very low | 1x baseline | The assistant answers a short question with little or no extra context. | “What are your opening hours?” |
| Basic FAQ answer | Low | 1–2x baseline | The assistant uses a short FAQ or company information entry to answer. | “Do you offer delivery?” |
| Website knowledge answer | Low to medium | 2–4x baseline | The assistant searches relevant indexed website content and generates a clear answer. | “What services do you offer for business clients?” |
| WooCommerce product fact | Low to medium | 2–5x baseline | The assistant uses product name, description, attributes, categories, tags and current page context. | “What material are these oil change service tags made of?” |
| Longer support reply | Medium | 4–8x baseline | The assistant uses the current conversation and prepares a more detailed customer support answer. | “I need help choosing the right print option for my order.” |
| Multi-message conversation | Medium | 5–12x baseline | Several messages are processed with conversation history, follow-up questions and longer answers. | “Can you explain the options again and recommend what I should choose?” |
| Product comparison or recommendation | Medium to high | 8–20x baseline | The assistant compares multiple products or options and uses stronger reasoning. Availability depends on your plan. | “Which product is better for my use case?” |
| Knowledge-heavy technical answer | High | 12–30x baseline | The assistant uses larger context, longer source content and generates a detailed technical answer. | “Explain the full ordering process and production requirements.” |
| Attachment or file-assisted request | Variable | Depends on file and plan | If enabled, file processing may require extra context and additional AI work. | “Please check this file and tell me what is missing.” |
Example usage patterns
Light website support
Mostly short FAQ answers, opening hours, service descriptions and simple product questions. This is usually the most efficient credit usage pattern.
WooCommerce product support
Product questions use more context because the assistant may read descriptions, attributes, categories and current product page information.
Sales conversations
Longer conversations with follow-up questions use more credits because the assistant keeps context and prepares more personalized answers.
Advanced advisory
Product comparisons, recommendations, reasoning and detailed support workflows usually consume more credits and may require a higher plan.
What increases credit usage?
- Long customer messages or very detailed AI replies.
- Large website knowledge base context.
- WooCommerce product data, especially when multiple products are involved.
- Long conversations with many follow-up questions.
- Advanced reasoning, recommendations or comparisons.
- Attachments, files or additional channels, if enabled in your plan.
- Using stronger AI models available in higher plans.
What usually does not consume AI credits?
- Opening the Nivella Assistant panel.
- Changing basic widget settings.
- Viewing your connected websites or basic account information.
- Checking your credit balance.
- Basic system actions that do not require AI response generation.
How credits are assigned to your account
Credits are connected to your Nivella Assistant account. If you have one connected website, credits may be assigned to that website automatically. If you manage multiple websites, credits may be added to your account wallet and then assigned to the selected website from your customer panel.
This makes it easier to manage several stores, service websites or client projects from one account without losing track of where your AI usage balance is applied.
Keep your AI assistant available for more customers
Add credits when your included monthly allowance is not enough or when your website receives more customer questions than usual. Credits help your assistant continue answering visitors, supporting product pages and handling customer service conversations.
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