Nivella Documentation for AI support, WooCommerce, PQM and WordPress workflows.
Find practical documentation for Nivella Assistant AI, Service Center, WooCommerce Advisor,
AI Credits, Credit Wallet, Nivella PQM, PQM modules and WordPress administration tools.
Use this documentation to plan, install, configure and understand the Nivella ecosystem.
Setup
Installation, activation, configuration and first steps for Nivella products.
Workflows
Practical guides for AI support, WooCommerce, production and customer communication.
Accounts
Credits, wallet, licenses, store purchases, site assignment and product access.
Choose the documentation area you need.
Nivella products can be used separately or together. Start with the area that matches your current task:
installing Assistant AI, setting up PQM, understanding AI Credits, managing licenses or planning a bundle.
Nivella Assistant AI Documentation
Learn how to install the WordPress plugin, connect the assistant with your Nivella account,
configure the chat widget, prepare the Knowledge Base and manage AI customer support workflows.
- Plugin installation and activation
- API key and website connection
- Chat widget configuration
- Knowledge Base setup
- Service Center and operator workflow direction
Nivella PQM Documentation
Learn how to use Nivella PQM for production queue management, tasks, departments,
deadlines, files, notes and WooCommerce order-to-production workflows.
- PQM installation and first setup
- Production tasks and departments
- Status workflow and deadlines
- WooCommerce order workflow direction
- PQM modules and licensing
AI Credits Documentation
Learn how Nivella AI Credits work, how to buy credit packages, how Credit Wallet is planned
and how credits can support Assistant AI usage.
- How AI Credits work
- Buying credits from the Tokens category
- Credit Wallet direction
- Usage capacity and top-ups
- Account, website and site assignment
Set up AI customer support for your WordPress website.
Nivella Assistant AI is designed to help WordPress and WooCommerce websites answer customer questions,
collect inquiries, use structured business knowledge and support human operators when needed.
1. Install the WordPress plugin
Install Nivella Assistant AI on your WordPress website and activate the plugin from the WordPress dashboard.
The plugin provides the website-side connection for chat, settings and supported workflows.
2. Connect your website
Connect the website with your Nivella account using the available setup flow, API key or site connection method.
This allows the website to communicate with the Nivella Assistant AI backend.
3. Configure the chat widget
Set the assistant name, greeting message, visual style, widget position and basic customer communication behavior
so the chat fits your website and brand.
4. Prepare the Knowledge Base
Add company information, FAQs, services, products, policies, support rules and important answer boundaries
so the assistant can provide more useful responses.
5. Review conversations
Use conversation history and Service Center direction to understand what customers ask, where AI needs better knowledge
and which cases should be handled by a person.
6. Improve over time
Update the Knowledge Base, improve answers, add missing topics and expand into WooCommerce Advisor,
AI Copilot or operator workflows when your support needs grow.
Documentation for better AI answers.
The quality of Assistant AI answers depends strongly on the quality of your business knowledge.
A clean Knowledge Base helps reduce generic replies and makes the assistant more useful for real customers.
Company information
Add basic company details, contact options, service area, opening hours, brand tone and important business context.
Frequently asked questions
Add questions customers ask repeatedly, with clear and approved answers that the assistant can use.
Services and products
Describe what you offer, how your services work, what customers should prepare and what next steps are recommended.
Rules and policies
Add delivery rules, return rules, service limitations, support boundaries and topics that require human review.
Store knowledge
Add product support information, order-related explanations, shipping details and post-purchase guidance.
Knowledge gaps
Review repeated customer questions and add missing information to improve future AI answers.
Manage AI-assisted customer communication with more control.
Service Center is the support workspace direction for Nivella Assistant AI. It helps teams review conversations,
understand customer context, manage priorities and continue conversations when AI should not handle everything alone.
- Review customer conversations and message history.
- Identify cases that require human attention.
- Use operator takeover when a real person should respond.
- Support follow-up workflows for important customer requests.
- Use AI Copilot direction for summaries, suggested replies and context assistance.
Review chats and customer messages in a structured support workspace.
Let operators take over when AI should not continue alone.
Use conversations to improve the Knowledge Base and support quality.
Documentation for WooCommerce AI support and order-related workflows.
Nivella can support WooCommerce stores with AI-assisted customer questions, product explanations,
order-related conversations and post-purchase communication depending on plan and configuration.
Store questions
Help customers understand products, availability, delivery rules, payment direction, returns and common store policies.
Order-related context
WooCommerce-oriented workflows can support customer communication connected with orders,
depending on permissions, plan and configuration.
Post-purchase support
Use AI-assisted answers to help with follow-up questions, delivery information, product usage
and common customer concerns after purchase.
Operator escalation
When a WooCommerce question requires manual review, the conversation can be handled by an operator
through the support workflow direction.
Set up production queue management for real operational work.
Nivella PQM helps companies organize production tasks, departments, notes, files, deadlines and operational visibility.
It is especially useful when WooCommerce orders, offline orders or customer requests become real production work.
Production tasks
Create and manage tasks that represent real production jobs, internal work, service stages or order-related operations.
Departments and workflow stages
Organize work by production departments, stages, responsibilities or team areas.
Dates and deadlines
Track due dates, production pressure, planned work and tasks that require attention.
Files and notes
Keep production instructions, files, internal notes and task context close to the job.
Order-to-production direction
Connect WooCommerce-related work with production task management when orders require internal handling.
Visibility and reporting
Use PQM direction to improve operational awareness across active work, departments and deadlines.
Documentation for modular production expansion.
PQM modules can extend the core production workflow when a company needs more control over documents,
warehouse, suppliers, clients, offline orders or advanced planning.
Documents Hub
Organize production-related documents, specifications, files and materials connected with tasks.
Warehouse
Support material and stock-related workflows when production depends on available resources.
Purchasing and Suppliers
Manage purchasing needs, supplier relationships and production dependencies connected with materials or services.
Client Portal Pro
Provide customers with a more organized way to access selected order, production or communication information.
Advanced Gantt
Add better planning visibility, timeline direction, scheduling context and workload awareness.
Offline Orders
Add and manage work that does not come directly from WooCommerce but still needs production handling.
Understand AI Credits, Tokens and Credit Wallet.
Nivella AI Credits are a business-friendly usage layer for Assistant AI workflows.
Credits help power AI conversations, Knowledge Base answers, Service Center assistance and selected AI features.
- Buy AI Credits from the Tokens category in the Nivella Store.
- Use credits with supported Assistant AI workflows.
- Top up when website traffic or support volume grows.
- Use Credit Wallet direction to review balance, top-ups and usage activity.
- Avoid exposing raw internal token calculations to customers.
Business-friendly AI usage capacity for supported Nivella workflows.
Credit packages can be purchased from the Nivella Store.
Credit Wallet helps users understand balance and top-up direction.
Documentation for licenses, accounts, websites and product access.
Nivella products can use accounts, site connections, licenses, purchases and credit assignments.
Exact behavior may depend on the selected product, plan, configuration and website setup.
Nivella account
A Nivella account can be used to manage product access, support workflows, purchases and connected websites.
Website connection
WordPress websites may be connected using a site ID, API key, plugin setup or supported account connection.
License activation
Paid products, PQM modules or advanced features may require license activation or product access verification.
Store purchases
Products, modules, bundles and credit packages can be purchased through the Nivella Store when available.
Credit assignment
Credits may be assigned to a wallet, account, website, site ID or supported Assistant AI setup depending on configuration.
Help with access
If product access, license activation or credit assignment is unclear, use the Support page to contact us.
Documentation for the free WordPress administration toolkit.
Nivella Admin Toolkit is currently positioned as a free WordPress administration support tool.
It helps site owners and agencies review selected website information and practical administration details.
Website status visibility
Review selected environment details, WordPress information and configuration context.
Administration support
Use practical checks and visibility-focused tools to support better WordPress administration habits.
Agency-friendly direction
Admin Toolkit can help agencies review client websites as part of website care and maintenance workflows.
Important limitation
Admin Toolkit does not replace professional security, backups, monitoring or technical maintenance.
Before contacting support, check the most common areas.
Many configuration issues can be solved faster when you collect the right context first.
Include product name, website URL, order details, license information or screenshots when relevant.
Installation and activation
Check that the correct plugin is installed, activated and compatible with your WordPress and WooCommerce setup.
API key or site connection
Verify that your website is connected correctly to the Nivella service or license system.
Account and purchase context
Check that the correct account, order, license or credit purchase is connected with your website.
WooCommerce status
If your workflow depends on WooCommerce, verify that WooCommerce is active and configured correctly.
Credit balance and wallet
If AI usage is limited, check credit balance, plan level and whether the feature is supported in your setup.
Send a support request
If you still need help, contact support with details about your product, website, account and expected behavior.
Use documentation for learning and support for specific cases.
Documentation explains how Nivella products are intended to work.
Support helps when you need help with a specific website, account, order, license, credit wallet or configuration.
- Use Documentation to understand product setup and workflows.
- Use Resources to browse guides, plans, roadmap and credit explanations.
- Use Support when you need help with your specific account or website.
- Use the Store to buy products, modules, bundles and AI Credits.
Learning, setup, concepts and product guides.
Documentation, roadmap, credits, comparisons and guides.
Specific help with accounts, orders, licenses and configuration.
Documentation questions.
What is included in Nivella Documentation?
Documentation covers Nivella Assistant AI, Service Center, WooCommerce Advisor, AI Credits,
Credit Wallet, Nivella PQM, PQM modules, Admin Toolkit, licenses, setup and troubleshooting direction.
Is this documentation technical or business-oriented?
It is designed to be practical and business-friendly. More technical articles can be added as separate guides
when advanced setup details are needed.
Where can I find help with my specific account or order?
Use the Support page if you need help with a specific account, order, license, credit wallet, website connection
or product configuration.
Where can I buy AI Credits?
AI Credit packages can be purchased from the Tokens category in the Nivella Store.
Is Admin Toolkit paid?
Nivella Admin Toolkit is currently positioned as a free WordPress administration support tool.
Can agencies use this documentation for clients?
Yes. Agencies can use Nivella Documentation to plan Assistant AI setup, Knowledge Base preparation,
WooCommerce workflows, PQM implementation and client support services.
Use Nivella Documentation to build a better WordPress, WooCommerce and AI workflow.
Learn how Nivella products work together across AI customer support, credits, WooCommerce,
production queue management and WordPress administration visibility.